Online Reputation Management Made Easy
You've taken time to build your business and your reputation. Yet, in today's world of technology and social media, it can take mere seconds for it to be destroyed.
4 out of 5 people will do business with your competition if they see a bad review about your business or service.
We know you value your customers, and they're more than just a dollar sign, but for a moment think about the monetary value each of your customers means to your business.
How many can you afford to lose before it effects your bottom line? Can you afford to keep new customers away?
Let me give you a brief example of the dangers of dismissing online reputation management:
A customer was checking in for a flight on Qantas airlines. She had a bad experience and proceeded to tweet, "Worst airline experience I've ever had.""Worst Experience" is subjective to everyone but, not everyone has over 200k followers on Twitter. She did.
What kind of damage can that do to a business?
Luckily, Qantas caught the tweet, directly tweeted her back and was able to steer her to customer service where they took care of her. She jumped back on Twitter to tweet, "Now that's what I call service. I'll never fly with anyone else."
In some cases it's not the customer you need to worry about. Maybe you've seen the video on YouTube of the cable technician that fell asleep on the job or you've heard about the man working for Chrysler that dropped the F-bomb on Twitter to complain about drivers in Detroit.
Setting an alert for remarks made about your company will help you quickly manage them no matter who posted them saving the company from being humiliated and saving money in the process.
The good news is, if you're aware of these messages about your company or brand, you can act quickly to repair the damage before it creates serious problems.You could also leverage positive messages as social proof, further strengthening your position as an authority in your market.
We can help you do just that. Click here to find out how we can help you protect your business with our online reputation management service.